Cannabis business solutions software company MJ Freeway hosted a webinar on December 9th. Jeannette Ward, who loves data (and hip-hop), serves as Director of Data & Marketing for the company.
Summary
- Data can be financial, operational or marketing-related
- 3 key questions about your customers:
- When do they shop?
- How much do they spend?
- What do they buy?
- Must first create customer segments (age, gender)
- Determine number of shopping trips per month, average spend
- Identify outliers, use text and email marketing (can be automated) and a loyalty program to boost visits and sales
- Be careful to make sure there is opt-in for emails
- Review data regularly and adjust
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